First its important that you know the difference between a normal WhatsApp group and a WhatsApp Business broadcast list . Previously we talked about the answers to the most frequently asked questions but your hospitality service can also use this app to inform all your guests anticipate their questions regarding the services you offer e.g. swimming pool opening times avoid inviting them to find the information they are looking for on your website communicate any initiatives e.g. beach volleyball tournament on the beach evening of real Neapolitan pizza etc.
Manage critical issues for example inform and apologize for any inconvenience to the boiler discreetly promote some of your extra paid services upselling There are several advantages in using broadcast lists compared to classic guest Phone Number Data communication systems you are more likely to have your communication read and not go unnoticed or unheard your guests have the opportunity to reply to you when they find it most convenient and communicate with you . Say good morning to your guests and spoil them with a message they will miss waking up in the hotel Hotel Tech Report wrote an interesting article in English on how to entertain your guests through WhatsApp Business.
There are as many as suggestions that he offers. However you must be the one to understand which ones are most suitable for your target and your type of structure. In one of the previous paragraphs we had already seen how WhatsApp marketing for hotels also meant providing useful and not just promotional information. The suggestion from Hotel Tech Report that I suggest you apply concerns the good morning message. Make sure that every morning when your guests wake up to turn on their smartphone they find a message from you that you just sent them. The advice obviously is to prepare the various contents well in advance so as not to find yourself in the middle of the season without having time to think of something nice.
發表於 2024-2-5 12:59:35
